Free delivery for orders with 4+ items

FAQs

What are your Banking Details?

Aesthetics by Chioma

FNB account #62830004165

Branch code: 250655

I haven’t received my order yet. Where is it?

We use third party courier services, so please note we have absolutely no control over their delivery services & methods outside of booking your parcel’s collection.
If your estimated delivery time has passed and you have not received your order, please visit the website we provided for tracking. Check the status the of the order. If the information indicated that your order was delivered, please check with your neighbours, reception, building management or security (day & night shift) to see if another party received the package for you. We are more than happy to contact either The Courier Guy or Fastway Couriers in regards to your delivery query, however if you prefer to contact them directly for your convenience please contact:

If you were given The Courier Guy tracking details: 010 222 2300
If you were given Fastway Couriers tracking details: www.fastway.co.za/contact-us

or contact us on enquiries@aestheticsbychioma.com and we will happily contact them :)

Please note: the courier services we use (especially Fastway Couriers) may delay in delivery due to their own reasons (such as an overwhelming amount of deliveries for one driver to make in one day) so please be patient. 

Can I pay on delivery?

Unfortunately not. A third party courier service will deliver your parcel, they are paid beforehand thus you will need to pay your full order total before delivery.

 I want to start using your products, which ones should I try out first?

Try our mini kit! With Sample sized products, it’s perfect for testing out products before you commit.

Feel free to send us an Insta DM or email if you’d like us to guide you on what to add to your custom mini kit :)

Are your products natural?

100%. We do not compromise on quality, we make sure all our products are natural, chemical free, pure and unrefined. 

Can I buy bulk and resell?

Unfortunately not. We only sell in bulk to salons. If you’re a salon or beauty store please contact enquiries@aestheticsbychioma.com for info on being a stockist.

Help! I have acne/dark spots/hyperpigmentation. Which products should I use?

Shea Butter, Black Soap, Grape Seed Oil are my personal recommendations for this on the face and Sugar Scrub, Black Soap & Cocoa Body Butter on the body. 

 

Does shea butter smell nice?

Since our shea butter products are unrefined and thus yielding it's healing benefits, it has a nutty smell as shea butter is extracted from the shea nut. An odorless shea butter is a refined one with less healing properties.

Are your products for men too?

Definitely!

Can I come pick up my order instead of having it couriered?

We are an eCommerce business, thus we unfortunately do not offer pick ups. We operate fully online.

Can I use shea butter on my face?

Yes. It works best on the face with African Black Soap. If adverse results show even after 3-4 weeks of use please stop using the products on your face. 

 

How do I use black soap?

It can be used on body, face and hair. It lathers up just like any soap, and a little goes a very long way. The soap can be drying if used too much so use a tiny amount.