Do you deliver worldwide?
Yes! You'll get live shipping rates at checkout. Delivery for orders outside of South Africa takes up to 30 days to be delivered.
I didn't get an order confirmation email
As soon as you place your order, our store automatically and immediately sends an order confirmation email. Kindly check your spam mail / junk mail / promotions folder in your Gmail app. The email was sent at the exact time and date you ordered.
I can’t track my order
Please note carefully that you’ll only be able to track your order once the courier collects within 8 working days (weekends & public holidays excluded) of your order date. You will receive tracking details via email and SMS only once the courier collects.
What are your Banking Details?
Aesthetics by Chioma
FNB account #62830004165
Branch code: 250655
Account Type: Cheque Account
SWIFT Code: FIRNZAJJ (For international payments)
These details are provided when you place your order using the EFT payment option. Please do not make any payment without placing an order
Why was my order cancelled?!
We cancel orders that used the EFT payment option if payment is not made within 48 hours. If you make payment for your order after 48 hours, we note this and send your order out regardless. Please refrain from making payment after 48 hours of ordering however.
I used the wrong order reference when I paid
No problem, Just let us know what reference you used, and we’ll mark your order as paid
How long does it take to get delivered?
Anywhere from 3-8 working days depending on your location in SOUTH AFRICA. We consist of a small team; during the festive season / sales please leave up to 10 working days for us to prepare, book and have your order delivered
Orders can take up to 30 days to be delivered for international orders; i.e. orders outside of South Africa.
You will be constantly updated on the status of your order via email / SMS; please check your emails for your tracking number which will only be sent to you once our courier service collects your parcel. Sometimes our emails land in junk mail / promotions folder - please check there too
Can you deliver to my PO Box?
Sorry! Delivery is only door to door, please only enter your work or residential address at checkout
Where are you located?
Kya North Park, Johannesburg, South Africa
Can I come pick up my order instead of having it couriered?
No, we unfortunately do not offer pick ups at our warehouse, we courier all orders out. We unfortunately cannot make any exceptions.
Why does delivery take up to 8 working days?
As a small & growing business, we consist of a small team & most of our products are handmade on demand in small batches to ensure quality. Thank you for your patience!
I haven’t received my order yet. Where is it?
We use third party courier services, so please note we have absolutely no control over their delivery services & methods outside of booking your parcel’s collection.
If your estimated delivery time has passed and you have not received your order, please visit the link we provided for tracking. Check the status the of the order. If the information indicated that your order was delivered, please check with your neighbours, reception, building management or security (day & night shift) to see if another party received the package for you.
Can I pay on delivery?
Unfortunately not. A third party courier service will deliver your parcel, they are paid beforehand thus you will need to pay your full order total before delivery.
I want to start using your products, which ones should I try out first?
Take our product recommendation quiz: https://aestheticsbychioma.com/#quiz-e4Hg22
OR Try our mini kit! With Sample sized products, it’s perfect for testing out products before you commit.
Feel free to send us an Insta DM or email if you’d like us to guide you on what to add to your custom mini kit :)
Can I buy bulk and resell?
Unfortunately not. We only sell in bulk to salons / beauty stores. If you’re a salon or beauty store please contact email@example.com for info on being a stockist.
Can I change my delivery address after I've made an order?
Sure, if we haven’t already sent your order out - kindly send us the updated address via email: firstname.lastname@example.org
Are your products for men too?
Our products are not intended to diagnose, cure, mitigate, prevent or treat any disease or health condition and they are not to be considered a Medical Device. We will not take responsibility for any adverse side effects caused by use of our products. Consult with a health professional before use. It is the customer’s responsibility to patch test each product before full use