Do you deliver worldwide?
Yes! You'll get live shipping rates at checkout. Delivery for orders outside of South Africa takes up to 30 days to be delivered.
As soon as you place your order, our store automatically and immediately sends an order confirmation email. Kindly check your spam mail / junk mail / promotions folder in your Gmail app. The email was sent at the exact time and date you ordered.
Please note carefully that you’ll only be able to track your order once the courier collects within 5 business days - weekends are not included. You will receive tracking details via email and SMS only once the courier collects.
We cancel orders that used the EFT payment option if payment is not made within 48 hours. If you make payment for your order after 48 hours, we note this and send your order out regardless. Please refrain from making payment after 48 hours of ordering however.
Anywhere from 5 business days depending on your location in SOUTH AFRICA. We consist of a small team; during the festive season / sales please leave up to 10 working days for us to prepare, book and have your order delivered
Orders can take up to 30 days to be delivered for international orders; i.e. orders outside of South Africa.
You will be constantly updated on the status of your order via email / SMS; please check your emails for your tracking number which will only be sent to you once our courier service collects your parcel. Sometimes our emails land in junk mail / promotions folder - please check there too
Sorry! Delivery is only door to door, please only enter your work or residential address at checkout
As a small & growing business, we consist of a small team & most of our products are handmade on demand in small batches to ensure quality. Thank you for your patience!
We use third party courier services, so please note we have absolutely no control over their delivery services & methods outside of booking your parcel’s collection.
If your estimated delivery time has passed and you have not received your order, please visit the link we provided for tracking. Check the status the of the order. If the information indicated that your order was delivered, please check with your neighbours, reception, building management or security (day & night shift) to see if another party received the package for you.
Unfortunately not. A third party courier service will deliver your parcel, they are paid beforehand thus you will need to pay your full order total before delivery. Please feel free to visit our stockist Edenvinne Menlyn Mall, Pretoria to shop in person.
Take our product recommendation quiz: https://aestheticsbychioma.com/#quiz-e4Hg22
OR Try our mini kit! With Sample sized products, it’s perfect for testing out products before you commit.
Feel free to send us an Insta DM or email if you’d like us to guide you on what to add to your custom mini kit :)
Unfortunately not. We only sell in bulk to salons / beauty stores. If you’re a salon or beauty store please contact enquiries@aestheticsbychioma.com for info on being a stockist.
Sure, if we haven’t already sent your order out - kindly send us the updated address via email: enquiries@aestheticsbychioma.com
Definitely!
Our products are not intended to diagnose, cure, mitigate, prevent or treat any disease or health condition and they are not to be considered a Medical Device. We will not take responsibility for any adverse side effects caused by use of our products. We will not offer any refund / exchange for unexpected/ negative results from using our products. Consult with a health professional before use. It is the customer’s responsibility to patch test each product before full use
