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FAQ

Do you deliver worldwide?

Yes! You'll get live shipping rates at checkout.

What are your Banking Details?

Aesthetics by Chioma

FNB account #62830004165

Branch code: 250655

These details are provided when you place your order using the EFT payment option

Why was my order cancelled?!

We cancel orders that used the EFT payment option if payment is not made within 48 hours. If you make payment for your order after 48 hours, we note this and send your order out regardless. Please refrain from making payment after 48 hours of ordering however.

I used the wrong order reference when I paid, HELP

No problem, Just let us know what reference you made, and we’ll mark your order as paid

How long does it take to get delivered?

Anywhere from 3-7 working days depending on your location in SOUTH AFRICA. During the festive season / sales please leave up to 8 working days for your parcel to be delivered

Orders can take up to 30 days to be delivered for international orders; i.e orders outside of South Africa.

You will be constantly updated on the status of your order via email / SMS; please check your emails for your tracking number which will only be sent to you once our courier service collects your parcel. Sometimes our emails land in junk mail / promotions folder - please check there too 

 

Can you deliver to my PO Box?

Sorry! Delivery is only door to door, please only enter your work or residential address at checkout

I haven’t received my order yet. Where is it?

We use third party courier services, so please note we have absolutely no control over their delivery services & methods outside of booking your parcel’s collection.
If your estimated delivery time has passed and you have not received your order, please visit the website we provided for tracking. Check the status the of the order. If the information indicated that your order was delivered, please check with your neighbours, reception, building management or security (day & night shift) to see if another party received the package for you. We are more than happy to contact our delivery partner in regards to your delivery query, however if you prefer to contact them directly for your convenience please contact:

 

Can I pay on delivery?

Unfortunately not. A third party courier service will deliver your parcel, they are paid beforehand thus you will need to pay your full order total before delivery.

 I want to start using your products, which ones should I try out first?

Take our product recommendation quiz: https://aestheticsbychioma.com/#quiz-e4Hg22

OR Try our mini kit! With Sample sized products, it’s perfect for testing out products before you commit.

Feel free to send us an Insta DM or email if you’d like us to guide you on what to add to your custom mini kit :)

Are your products natural?

100%. We do not compromise on quality, we make sure all our products are natural, chemical free, pure and unrefined. Products that are not 100% natural will have their respective ingredients listed.

Can I buy bulk and resell?

Unfortunately not. We only sell in bulk to salons. If you’re a salon or beauty store please contact enquiries@aestheticsbychioma.com for info on being a stockist.

Does shea butter smell nice?

Since our shea butter products are unrefined and thus yielding it's healing benefits, it has a nutty smell as shea butter is extracted from the shea nut. An odorless shea butter is a refined one with less healing properties.

Are your products for men too?

Definitely!

Can I come pick up my order instead of having it couriered?

We are an eCommerce business, thus we unfortunately do not offer pick ups at our warehouse. We operate fully online.

Can I use shea butter on my face?

Yes. It traditionally works best on the face with African Black Soap. If adverse results show even after 3-4 weeks of use please stop using the products on your face. 

Where are you located?

Our warehouse is in Kya Sand, Johannesburg, South Africa

How do I use black soap?

It can be used on body, face and hair. It lathers up just like any soap, and a little goes a very long way. The soap can be drying if used too much so use a tiny amount. 

DISCLAIMER

Our products are not intended to diagnose, cure, mitigate, prevent or treat any disease or health condition and they are not to be considered a Medical Device. We will not take responsibility for any adverse side effects caused by use of our products. Consult with a health professional before use